The service provider and seller is Ikoon Media Remco Versteeg, Boguszyniec 35, 62-640 Boguszyniec, Tax ID (NIP) 9552348846, REGON 321397724, registered in the Polish Central Register and Information on Economic Activity (CEIDG) (the Provider). Contact: email kontakt@novistrona.pl.

Definitions: Client – a natural person, legal person or organisation ordering the Services; Consumer – a Client who is a consumer under Art. 22¹ of the Polish Civil Code; Sole trader with consumer rights – a natural person running a sole proprietorship for whom the agreement is not of a professional nature (Art. 38a of the Polish Consumer Rights Act); Services – the services described in §2; Agreement – the service agreement concluded under these terms.

These terms are available free of charge on the Website in a form that allows them to be downloaded, saved and printed.

§2. Services and prices

The Provider offers: (a) design, build and launch of a website in the Novi premium package (10 pages, design, copy, SEO, launch); (b) additional modules chosen by the Client; (c) hosting and technical care.

Prices on the Website are net prices in Polish zloty (PLN), plus VAT at the applicable rate (23%). The Novi premium website costs PLN 1,995 net one-time; modules cost PLN 150–950 net one-time, and some modules carry an additional monthly usage fee shown with the module.

Hosting costs PLN 125 net per month or PLN 1,250 net per year, plus the monthly fees of selected modules. The minimum hosting term is 24 months.

The total price of the order, including one-time and monthly fees, is shown to the Client before placing the order and stated in the agreement.

§3. Ordering and conclusion of the agreement

Orders can be placed through the cart on the Website or with the help of a Novi advisor. The Client selects modules and enters company and contact details.

After the order is submitted, the Website generates the order and agreement document. The agreement is concluded when the Client accepts it and signs it electronically on screen (documentary form, Art. 77² of the Polish Civil Code).

The Client receives confirmation of the agreement and its content at the email address provided.

§4. Payments

One-time fees (website and modules) are payable in advance. Available payment methods: online payment via Przelewy24 (including BLIK, instant bank transfers, payment cards, Google Pay, Apple Pay – according to the operator’s current offer), traditional bank transfer or QR code, and a pro forma invoice payable within 7 days.

Online payments are handled by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland, entered in the National Court Register (KRS) under number 0000347935, operator of Przelewy24.

Hosting fees are invoiced from the date the website goes live, monthly or annually as chosen by the Client.

The Provider issues VAT invoices in the Polish National e-Invoicing System (KSeF).

§5. Delivery of services

The Services are digital and require no physical delivery. The website goes live within approx. 3–5 working days of receiving payment and complete materials from the Client (company details, logo, photos, approvals).

Creative and marketing services (e.g. logo design, photo shoot, printing) are delivered within timelines agreed with the Client.

The Client provides accurate information and confirms that they hold the rights to the materials supplied.

§6. Hosting and term of the agreement

The hosting agreement is concluded for a minimum term of 24 months from launch and then continues indefinitely with one month’s notice.

If hosting fees are more than 30 days overdue, the Provider may suspend the service after a prior email reminder.

The domain is registered in the Client’s name and remains the Client’s property.

§7. Complaints

Complaints can be submitted by email to kontakt@novistrona.pl. A complaint should include the Client’s details, the order number and a description of the problem.

The Provider handles complaints within 14 days of receipt and informs the Client of the outcome. Justified defects are remedied free of charge within a reasonable time.

§8. Right of withdrawal

A Consumer or Sole trader with consumer rights may withdraw from the agreement within 14 days of its conclusion without giving reasons, by sending a statement, e.g. by email to kontakt@novistrona.pl or using the form attached to the agreement.

If the Client requested the start of services before the end of the withdrawal period, the Client pays for the services provided until withdrawal. The right of withdrawal expires once the service has been fully performed, provided the Client was informed of this and agreed.

Payments are refunded within 14 days of receiving the withdrawal statement, using the same payment method as the Client used, unless the Client agrees otherwise.

Clients who are neither Consumers nor Sole traders with consumer rights have no right of withdrawal.

§9. Liability

The Provider’s total liability towards a Client who is neither a Consumer nor a Sole trader with consumer rights is limited to the net one-time amount paid by the Client and does not cover lost profits.

The Provider ensures hosting availability with due care but is not liable for interruptions caused by third parties or force majeure.

§10. Copyright and trademark

All economic copyrights and design rights in works created by the Provider as part of the Services – in particular graphic designs, page layouts, texts and content, photos, graphics, illustrations, video and animation, source code, modules and templates – belong exclusively to Ikoon Media.

The names and marks Novi and Novi Strona (novistrona.pl), including the logo, are the property of Ikoon Media. Use of them without prior written consent is prohibited.

Materials supplied by the Client (e.g. logo, photos, the Client’s own texts) remain the property of the Client or the relevant third parties. The Client declares that it holds the rights to them and grants the Provider a licence to use them to the extent necessary to perform the Services.

After full payment the Provider grants the Client a non-exclusive licence to use the website design and content for the duration of the hosting agreement, as set out in the agreement. A transfer of economic copyright requires a separate agreement in written form.

§11. Personal data

The Provider is the controller of Clients’ personal data. Details of data processing and cookies are set out in the Privacy policy available on the Website.

To the extent the Provider processes personal data on the Client’s behalf (e.g. form submissions on the Client’s website), the parties conclude the data processing agreement attached to the agreement.

§12. Technical requirements

Using the Website requires a device with Internet access, an up-to-date browser with JavaScript and cookies enabled, and an active email address.

The Client may not provide unlawful content.

§13. Dispute resolution

A Consumer may use out-of-court complaint and redress procedures, e.g. by contacting a municipal or district consumer ombudsman or the Provincial Inspectorate of Trade Inspection. Information is available at uokik.gov.pl.

Disputes with Clients who are neither Consumers nor Sole traders with consumer rights are settled by the court competent for the Provider’s registered office.

§14. Final provisions

Matters not regulated here are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. In case of discrepancies the Polish version prevails.

The Provider may amend these terms for important reasons (changes in law or in the scope of services), giving at least 14 days’ notice. Agreements concluded before the change remain subject to the previous terms.

These terms apply from 2026-10-03.