Good after-sales service increases satisfaction, retention and referrals. Novi clients have support throughout the hosting period.
What it means in practice
After-sales service is everything that happens after the purchase: onboarding, support, answering questions, solving problems, reminders and further development of the relationship.
Why it matters for your business
Good after-sales service increases satisfaction, retention and referrals. A customer left without contact after buying easily regrets the decision – even if the product is good.
Examples and good practice
- After launch, call or message to ask whether everything works.
- Explain where to find help and how to request changes.
- Show results, e.g. the first enquiries from the website.
- After a few weeks, ask for a review and a referral.
How to use it in a sales conversation
At Novi clients have support throughout the hosting period, a simple CMS with a manual or online workshop, and the option to extend the website with modules.
