Objections such as “I don’t have time” or “I already have Facebook” are a natural part of sales. A good advisor listens, asks follow-up questions and answers specifically. At Novi Academy we practise answers to the most common objections.
What it means in practice
An objection is a customer’s doubt or reservation that holds back the decision, e.g. “I don’t have time”, “I already have Facebook”, “it’s too expensive” or “I need to think about it”. Objections are a natural part of every sales conversation.
Why it matters for your business
An objection doesn’t mean “no” – it’s often a sign the customer needs more information or a sense of security. A good advisor listens, asks and answers specifically instead of pushing.
Examples and good practice
- Hear the objection out without interrupting.
- Ask: “What exactly makes you hesitate?”.
- Answer with specifics: an example, a number, a guarantee.
- Check whether the doubt has been resolved.
How to use it in a sales conversation
To “I already have Facebook”, answer that Facebook doesn’t show up on Google for “service + town” and isn’t fully owned by the business. In Novi Academy we practise answers to the most common objections.
