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Analytics

Engagement rate

The share of sessions in which the user actively used the website.

In GA4 it replaced the bounce rate. High engagement means the content meets visitors’ needs.

What it means in practice

Engagement rate in Google Analytics 4 is the share of engaged sessions – those lasting over 10 seconds, including at least two page views or ending in a conversion. It replaced the bounce rate known from earlier versions.

Why it matters for your business

High engagement means the content meets visitors’ needs. Low engagement can point to a poor match with the query, slow loading or a page that’s hard to read on mobile.

Examples and good practice

  • Compare engagement between traffic sources.
  • Check the pages with the lowest scores.
  • Improve the headings and first screen of those pages.
  • Combine with heatmaps to understand the causes.

How Novi handles it

Novi websites are designed to show the offer clearly from the first screen and guide visitors onward. The Monthly results report explains engagement in plain language.

Tip for Novi online advisors

Related terms

Heatmap Google Analytics 4 KPI Phone conversion tracking Consent Mode Google Search Console Attribution NPS

All of this comes as standard with a Novi website.

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