Correct MX records are needed for business email on your own domain to work reliably.
What it means in practice
An MX (Mail Exchange) record is a DNS entry indicating which server receives email for addresses on your domain, e.g. office@yourcompany.pl. There can be several with different priorities.
Why it matters for your business
A wrong or missing MX record means emails to your business don’t arrive – customers get an error or, worse, messages silently disappear.
Examples and good practice
- Set MX records according to your email provider’s instructions.
- When changing provider, plan the mailbox migration.
- Remove old, unused MX records.
- After a change, send test emails from different mailboxes.
How Novi handles it
At the launch of a Novi website we configure MX records for business email. The Google Workspace or Microsoft 365 module also covers setting them up for those services.
